Since its beginnings in 1921, Dos Santos has aimed to bring the finest tobacco craftsmanship to its products, adapting to different circumstances throughout its more than 100 years of history.
Dos Santos S.A.U. has been able to adapt to an ever‑changing environment and continuously improve. This has helped the company remain a benchmark in tobacco production in the Canary Islands. Among other management tools, we have implemented two management systems:
In 2003, the Management of Dos Santos S.A.U. decided to implement a Quality Management System in accordance with the requirements of the international ISO 9001 standard. With this certification, the company not only improves product control but also enhances organizational management, with processes becoming more strongly oriented toward the customer.
The system is applied transversally across all departments of the company (HR, commercial activity, etc.), identifying the impact each one has on the product and on customer satisfaction. Another objective set by Dos Santos is to strive to exceed customer expectations.
In 2010, Dos Santos decided to implement an Environmental Management System in accordance with the international ISO 14001 standard. With this, the company not only reaffirms its commitment to its customers, but also to the environment and, ultimately, to society as a whole. The standard covers aspects such as strict compliance with environmental legislation, the identification of any element that may interact with the environment, and the control of those aspects, among others.
Both systems are integrated and operate as a single system that encompasses the requirements of both standards, ensuring that each activity takes into account the quality of the product and its impact on customer satisfaction, as well as any potential environmental impact.
The organization maintains certification for both systems through Lloyd’s Register, demonstrating year after year the continuous improvement of its management systems.”
